Broadening the Power of Mobile Workers with Customs Solutinos
The Empowered Customers of today expect rapid, personalized service in all interactions with an organization.
Handhelds enable sales, service and other frontline staff to meet these expectations even when they are mobile. Handhelds provide instant access from any location to the corporation's backbone of existing relationship management and resource planning applications or software. They enable e-business transactions to be performed on the spot at the customer's location. They are an essential link that allow corporations to meet growing customer demands for consistent treatment whether contact takes place on the phone, at a self-service Web site or face to face
Handheld computing solutions help companies deliver excellent service across all interactions by extending customer relationship management data and processes literally into the hands of frontline staff. With the ability to synchronize handhelds to both desktop PCs and network servers, over wireless as well as wireline connections, mobile users can interact with enterprise applications anytime, anywhere.
Proprietary Applications Deployed
In today 's competitive landscape, enabling your mobile workforce with the ability to move quickly and effectively is the key to the success of your organization. Mobilizing your enterprise handheld application can be your advantage. To effectively bring customer relationship management into a mobile work environment, your organization will need a solution that combines a handheld platform with applications, peripherals and infrastructure that suit your organization and business processes.
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Sales and Inventory System
- Description
For Distribution type of business. It helps in monitoring the day to day performance of their salesman in terms of sales and also the actual stock on-hand at the end of the day. It eliminates the need to re-enter the transaction in the main system
- Features
- Number of customer and items are limited to handheld memory
- Ability to create new customers on the handheld which can be uploaded to the main system
- Multiple price schemes per customer, product and unit of measure
- Supports volume discount and other promos
- Synchronization process using Email, HotSync or infrared (IrDA)
- Sales Process
Sales order entry
Supports barcode scanning using handheld with barcode reader
Payment receipt by cash, post-dated check, current check and counter-sales (credit)
Sales transaction Summary includes - actual sales for the day, total cash collection, check collection, and credit sales for the day
Invoice, payment and sales summary printing
- Inventory Control
On-line stock update for van sales transaction
Off-line stock status of main warehouse inventory
Supports sales returns - status of stock (good stock or bad stock)
Supports replacement of products
Support expiry dates
- Printing Capabilities
Supports printing via infrared or serial connection
Supports portable printers from HP, Canon, Monark and Seiko
Call Reporting System
- Description
Used by pharmaceutical company as an aid for their medical representatives in conducting doctor's call visit.
- Features
- Number of Doctor and Doctor's schedule limited by handheld memory
- Ability to make a schedule on the handheld
- Supports signature capture which can be uploaded to the main system
- Synchronization process using Email, HotSync or infrared (IrDA)
- Summary includes - no. of visited doctors, no of successful call and number of call for the day
- Allows management to view the propose date of visit to the actual visit date and time
Modular Form System
- Description
Allows creation of modular form using personal computer and convert that form to a handheld format.
- Features
- Ability to create different forms which can be uploaded to handheld devices
- Creation of new label, field, list and date field in the form
- Can duplicate most office paper based application
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HANDHELD AND MOBILE COMPUTING SOLUTIONS